Contact
Choose a channel below. Your mail app opens with the address filled in.
When you write, include
- Society name
- Your login (flat number, admin, or staff username)
- What you were doing and what went wrong
- Phone model and OS version — Android or iOS (if it is a crash or login error)
We reply to platform and app issues. For flat access, password reset, or “who can use the app,” contact your society administrator first.
New society
SmartAawas is set up per society. Email [email protected] with:
- Society name
- Flat numbering for every block (e.g. A101–A120, A201–A220)
- Total number of flats
- Two contacts (email and mobile for each)
Subject: SmartAawas society registration request
Common help
| Issue | What to do |
|---|---|
| Cannot sign in | Confirm society code, username (flat / admin / staff), and password. Caps lock off. Ask your society admin to reset the password if needed. |
| Forgot password | Residents and staff: ask the society admin. Admins: email us from the registered contact. |
| Flat not claimed / wrong house | Society admin must have that house on the society list. |
| Visitor pass not working | Passes are one-time and time-limited. Create a new pass, or the guard can log a walk-in. |
| No notifications | Device Settings → SmartAawas → Notifications on. Sign in again if you just installed the app. |
| Want account removed | Ask your society admin, or email us with subject SmartAawas Account Deletion Request. See the Privacy Policy. |
Privacy
How we handle personal data in the app: https://adinc.in/smartaawas/privacy